Shipping policy

Last Updated: October 27, 2023

Please take a moment to review our shipping policy to ensure a smooth and enjoyable shopping experience.

Shipping Rates
We offer a flat shipping rate of $20 on all orders under $200.

Free Shipping
Orders with a total value of $200 or more (including taxes and discounts) qualify for free shipping within Australia. Please note that the $200 threshold must be reached after any promotional discounts are applied.

Shipping Destinations
At this time, Espegard Logistics ships only within Australia. We do not offer international shipping services.

Shipping Addresses
We exclusively deliver to physical addresses within Australia. We do not ship to PO boxes or parcel lockers. Please provide accurate and complete delivery information during checkout to ensure the safe and timely arrival of your order.

Order Processing Time
Orders are typically processed within 1-2 business days. You will receive an order confirmation email once your order has been successfully placed.

Shipping Methods
We only use reputable carriers for our deliveries. You will receive a tracking number via email once your order has been shipped, allowing you to monitor your package's progress.

Estimated Delivery Time
Delivery times may vary depending on your location. Typically, you can expect your order to arrive within 2-3 business days from the date of shipment. Please allow for potential delays during peak seasons or unforeseen circumstances.

Tracking Your Order
To track your order, please use the tracking number provided in the shipping confirmation email. You can check the status of your delivery through the carrier's website.

Shipping Issues
In the event of any shipping-related issues, such as delays or lost packages, please contact our customer support team at sales@espegard.com.au. We will work diligently to assist you in resolving the issue.

Returns and Exchanges
Please refer to our Return Policy for information on returns and exchanges.

Contact Information
If you have any questions or require further assistance regarding our shipping policy, please contact our customer support team at sales@espegard.com.au. We're here to help you!

Espegard Logistics reserves the right to update and modify this shipping policy at any time. Changes will be effective immediately upon posting to our website. We recommend reviewing this policy periodically to stay informed about our shipping practices.